Frequently Asked Questions

Orders & Delivery

How do I know whether delivery is available to me?
Enter your delivery address at checkout. The available delivery options and any charges are shown there before you place the order.

How long will delivery take?
Where an estimate is available, it is shown at checkout or in your order communications. Actual delivery can vary by destination and carrier.

Can I track my order?
When tracking is available for your shipment, we will provide tracking details after dispatch.

Products

Will a product fit my car?
Compatibility depends on the individual product, vehicle, dimensions, power source, connector type and installation. Please check the product description and specifications before ordering. If you are unsure, contact us before purchase and tell us the product and vehicle details.

Can I install the products myself?
Installation requirements vary by product. Follow the instructions and warnings supplied with the product and do not modify vehicle wiring unless you are competent to do so. See our Product Safety & Installation guidance.

What should I know about vehicle lighting?
Road-use rules can depend on colour, brightness, location, installation and how lighting is used. A product being sold does not mean every installation or use is legal on a public road. Please review our safety guidance and applicable road-use rules.

Returns & Refunds

What is your return policy?
Please read our Return Policy for the current return process and conditions. Your statutory consumer rights are not affected.

What if my item arrives damaged or appears defective?
Stop using it if continued use may be unsafe and contact support@chromecruiser.com with your order number and useful photos or details so we can assess the issue.