Return Policy

This page explains our store return process. Nothing here removes or limits any statutory consumer rights that apply to your order.

30-Day Change-of-Mind Return Requests

For eligible orders, contact us within 30 days of delivery if you want to request a return. Please include your order number and the item you want to return.

Where a return is based on change of mind, items should be handled only as reasonably necessary to inspect them and should be returned with included parts and packaging where reasonably possible. Where permitted by law, a deduction may apply if handling has reduced the item’s value.

UK Distance-Selling Cancellation Rights

For most goods bought online by UK consumers, a statutory right to cancel generally applies for 14 days after delivery, subject to legal exceptions. If that right applies, contact us within the cancellation period. Customers then generally have a further 14 days to return the goods.

Faulty, Damaged, Unsafe or Not-as-Described Goods

If an item arrives damaged, appears faulty or unsafe, or does not match its description, stop using it where continued use may be unsafe and contact us promptly. Please include your order number and useful photos or details where available. We will assess the issue and provide the remedy required by applicable consumer law.

Refunds

Once a return or other refund entitlement is confirmed, we will process the refund to the original payment method within the period required by applicable law. Bank or payment-provider processing times can vary.

Return Shipping

Return-shipping responsibility can depend on the reason for the return and the rights that apply. We will tell you the appropriate return method after reviewing your request.